TO OUR CUSTOMERS
Because we are experiencing an increased demand for our services, we will be changing our in-person estimates to an "appointment only" schedule. Your time is as important to us as it is to you and an appointment will assist us in providing each customer the time and attention needed to ensure an accurate estimate and the quality repair experience we pride ourselves on. You can find the location nearest you and give us a call. We will be happy to schedule your appointment.
Thank you and we look forward to serving you!
WHAT YOU CAN EXPECT FROM BRANNING COLLISION CENTERS
- Family Owned and Operated for Over 40 Years
- A Commitment of Quality Workmanship
- Representatives that have Earned a 95% Customer Service Index Rating
- Gold Class I-CAR Status for our Training in the Collision Repair Industry
- Certified Repair Facilities for Many Major Vehicle Manufacturers
- Service of All Insurance Companies and "Direct Repair Partners" for Most Major Insurance Carriers
- Lifetime Warranty on All Vehicle Repairs
- Rental Car Assistance and On-Site Rental at Most Locations
- 24-Hour Towing
NEED A CAR REPAIR?
Among car owners who were either priced out of buying a car or couldn't find the right vehicle due to the inventory shortage, many chose to hold onto their current vehicle. Industry consultancy IHS Market reports that the average age of vehicles on the road reached a record high of 12 years, partially due to the effects of the pandemic and adjustments to driving behavior. This sparked a rise in demand for repair and maintenance services to keep current vehicles on the road.
"Repair facilities - whether dealerships or independently owned - have struggled in acquiring parts," David Bennett, repair systems manager at AAA, wrote in an email to Cars.com. "Due to the shortage of new and used vehicles, many consumers are opting to keep their vehicles longer, and as a result, repair facilities are seeing an increase in business."
PARTS, WORKFORCE SHORTAGES LEAD TO DELAYS
According to automotive market research firm IMR's 2021 survey of 500 independent repair shops, the average vehicle turnaround time has increased since the pandemic began. Of the shops surveyed, 50% reported frequent disruptions in getting the parts they need to service vehicles, and 34% reported occasional disruptions. The causes of the disruptions ranged from delays in parts deliveries and distribution to shortages of drivers and qualified technicians.
The microchip shortage alone is not the direct cause of parts shortages, according to Rudloff, but COVID-related manufacturing and shipping challenges and workforce shortages are leading to unpredictable wait times for some repairs. "The parts availability issue doesn't seem to be a lock-and-step issue with the chip shortage," wrote Rudloff. "We tell our clients when they drop their auto off that our industry is experiencing unusual shortages, but often we won't know a shortage exists until we order a part or parts."
Lee Hardegree, owner of ProAuto in Morton Grove, Ill., says he has been navigating the new normal of parts shortages, too.
"Parts have been a challenge," wrote Hardegree in an email to Cars.com. "We have dozens of vendors we purchase replacement parts from. Their inventory can be hit or miss. A routine brake job on a very common vehicle can make a shop owner go crazy. "'What do you mean you're out of brake parts? It's a Honda Civic, and you have nothing in stock?' That type of conversation can happen several times a day." Hardegree said his vendors blame supply chain issues, parts that are sitting in a container waiting to be offloaded, and a lack of employees. "Of course our vendors want to sell us parts, but their inventory is depleted."